Returns & Exchanges
At Surpas, we want you to be fully satisfied with your performance gear, which is why we offer a 30-day return window for all unused items in their original packaging. Whether the fit isn't right or you've changed your mind, our hassle-free process ensures you get back to your training as quickly as possible.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Pack Your Gear
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
- 3.Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
- 4.Receive Your Refund
Once our warehouse inspects the returned equipment, we will process your refund or ship your exchange within 5-7 business days.